[ After-sales service ]

One service request, one single form

Did Confort Prestige install your heating, air conditioning or ventilation equipment? Describe your situation online, photos included. Our service team receives your complete file and gets back to you without you having to repeat your story.

What this changes for you
A complete file from the first submission, so less back-and-forth
The right questions about your equipment, at the right time
No second form to fill out for a follow-up
Your photos attached directly to your file
1

You reach us by phone or email, or you come straight here.

2

You enter your contact details and the equipment involved.

3

You describe the problem and attach your photos, close-up and from a distance.

4

Your request goes straight to our service team, who will get back to you with next steps.

[ Form ]

After-sales service request

It takes about three minutes. Fields marked with an asterisk are required.

1
1. Contact details
2
2. Your equipment
3
3. Problem and photos

Your contact details

So we can reach the right person and find your installation file.

Preferred contact method *
Work address

Your equipment

A few questions about your unit, and a quick check that sometimes solves the problem on the spot.

Have you cleaned or changed your filters recently? *
A clogged filter explains a good share of service calls.

Before going further, clean or replace your filter: two minutes, no tools. If the problem persists, continue the form; you won't lose anything you've already entered.

See how to maintain your filters
On the unit's rating plate, if you can reach it.

The problem and your photos

The more precise the description, the more effective the first visit.

Photos

JPG, PNG, HEIC, MP4 or MOV — 10 MB maximum per file. The close-up photo and the wide photo are required; the other two are optional.

Close-up photo *
10 Mo maximum par fichier
Téléversement...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Wide photo *
10 Mo maximum par fichier
Téléversement...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Additional photo or video (optional)
10 Mo maximum par fichier
Téléversement...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Additional photo or video (optional)
10 Mo maximum par fichier
Téléversement...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
A close-up photo
The detail of the problem: part, leak, frost, displayed error code.
A wide photo
The whole unit and where it is, so we can identify it without any doubt.
✓

Your request has been received

Thank you! Our service team has received your file and will get back to you with next steps. No need to fill out a second form for a follow-up.

Oops! Something went wrong while sending your request. Please try again or reach us at 866-627-3510 or service@confortprestige.com.

An emergency, no time for a form?

No heat in the middle of winter, no air conditioning during a heat wave, or water damage: call us directly, we handle these situations as a priority.

Call 866-627-3510