FAQs
FAQ
Do heat pumps work well in winter?
Heat pumps work extremely well up to the lowest temperature for which they were designed. Each heat pump model, whether wall-mounted or central, is designed to operate within a range of temperatures. Some models work perfectly down to -35 degrees Celsius, while others are not designed to work when it is very cold. Depending on your needs and situation, we will recommend the most cost-effective heat pump model for you.
Is a heat pump an effective way to heat a house?
Yes, as long as the model installed suits your situation.
Unlike most heating methods, the heat produced by a heat pump does not come from heating elements, which are very energy-intensive. Rather, heat comes from the exchange and compression of gases, which requires much less energy per unit of heat produced.
To obtain adequate and uniform heating, the correct appliance must obviously be installed. Our advisors are in the best position to tell you which models are best suited to your situation.
Unlike most heating methods, the heat produced by a heat pump does not come from heating elements, which are very energy-intensive. Rather, heat comes from the exchange and compression of gases, which requires much less energy per unit of heat produced.
To obtain adequate and uniform heating, the correct appliance must obviously be installed. Our advisors are in the best position to tell you which models are best suited to your situation.
How long does it take to install a heat pump?
Most installations are done in one day.
The installation includes the installation of the device, the control module, the finishing work, the connections, the commissioning of the device and the tests.
When we leave, your device is working as it should and is ready to provide you with all the comfort you deserve.
The installation includes the installation of the device, the control module, the finishing work, the connections, the commissioning of the device and the tests.
When we leave, your device is working as it should and is ready to provide you with all the comfort you deserve.
How much can I expect to save by installing a heat pump?
The savings resulting from the installation of a heat pump are affected by several factors, such as the power and quality of the device, as well as the accuracy of the installation. Our meticulous installations and our devices selected according to your needs are your best guarantee of obtaining the maximum return on your investment.
What is the warranty on a new heat pump?
New heat pumps are covered by two warranties: the appliance warranty and the installation warranty.
The warranty on the device is offered by the manufacturer and covers any anomaly that may occur with the device. In the event of breakage, the manufacturer assumes the cost of parts and labor to bring the device back into normal working condition. This warranty is generally for up to 10 years. The installation warranty covers any defect that may be caused by improper installation. Lasting one (1) year, it is offered by Confort Prestige.
The warranty on the device is offered by the manufacturer and covers any anomaly that may occur with the device. In the event of breakage, the manufacturer assumes the cost of parts and labor to bring the device back into normal working condition. This warranty is generally for up to 10 years. The installation warranty covers any defect that may be caused by improper installation. Lasting one (1) year, it is offered by Confort Prestige.
Do you repair and maintain heating and air conditioning equipment?
We offer preventive maintenance and repair of the appliances we install. The maintenance of heating and air conditioning equipment is a determining factor in their lifespan. We offer maintenance plans and visits on request to our customers in order to allow them to get the full performance of their devices, year after year. Our emergency service 7 days a week is also offered to all our customers.
What brands of devices do you install?
We offer a wide range of devices selected based on their performance and reliability. In addition to the most popular brands and models on the market, we offer several high-end models. Do you have a specific device model in mind? We will install it for you.
What happens if my device breaks down?
We'll fix the problem as soon as possible. It's extremely rare for a device to break down, but it's not impossible. If your device breaks down or stops working at full capacity, contact us. Our emergency service will assist you from the first contact and a thorough check will be carried out as soon as possible. If repairs need to be carried out, we will coordinate them.
What is the difference between a wall system and a central system?
In the case of air conditioners as well as heat pumps, wall and central systems have the same functions: cooling and/or heating the air.
The main difference is that the wall system has only one air outlet: the one on the wall. The wall system is therefore excellent for heating/cooling a space on the same level or an open space.
The central system, on the other hand, has several air outlets that can be positioned in several different rooms. It is therefore ideal for heating/cooling larger spaces, separated into several rooms or arranged on several levels.
The main difference is that the wall system has only one air outlet: the one on the wall. The wall system is therefore excellent for heating/cooling a space on the same level or an open space.
The central system, on the other hand, has several air outlets that can be positioned in several different rooms. It is therefore ideal for heating/cooling larger spaces, separated into several rooms or arranged on several levels.
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